Types of Information Collected From Customers on Website
In order to provide you with the services available through the Website, we may ask that you provide certain information. This may include your name, company name, company address, phone number, e-mail address and/or bank account information.
More particularly, this policy applies to information we collect:
• On this Website.
• In e-mail, text and other electronic messages between you and this Website.
• Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
• Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website.
How Monitronics Uses Information Collected
When you provide your information to Monitronics, you can be assured that it will only be used to support our efforts to provide quality service to you. We may keep information that we collect for an unlimited period of time. There are, however, certain circumstances in which we may share your information with others, as follows:
Collection and Use of Automatically Generated Information
Internal Business Use. Your information may be used in numerous aspects in furtherance of our normal business operations, and in our efforts to provide services to you. Although all information submitted or otherwise collected on this Website belongs solely to Monitronics Security LP, that information may be shared with Monitronics Funding LP, Monitronics International, Inc., Monitronics Canada, Inc. and/or any other related Monitronics entity or others in connection with the use of that information for the purposes for which it was provided.
Third Parties. In some circumstances, personal information is also shared with certain third parties, such as third-party vendors, in connection with the performance of services or completion of transactions provided to you by those third parties.
Marketing. We may use information provided to us through this Website for advertising or marketing purposes, or to communicate with you from time to time regarding new products, services and special offers.
Business Transfers. As we develop our business, we might sell, buy or otherwise transfer businesses or assets. In these types of transactions, your information may be one of the transferred business assets.
Protection of Monitronics and Others. We may disclose your information to others as appropriate when we believe it is necessary in order to comply with legal requirements; protect the rights, property or safety of Monitronics, its customers or others; and for purposes of fraud protection and risk reduction.
If you request information, services, or assistance, we may disclose your information to those third parties that (in our judgment) are appropriate in order to fulfill your request. If, when you provide us with such information, you specify that you do not want us to disclose the information to third parties, we will honor your request. Note, however, that if you do not provide such information, it may be impossible for us to refer, respond to, or fulfill your request.
If you visit our Website to browse, read, or download information, your web browser automatically sends us (and we may retain) information such as the type of browser software and operating system you are using; the date and time you access our Website; and the Internet address of the website from which you linked directly to our Website.
We will use this information as aggregate data to help us maintain this Website, e.g., to determine the number of visitors to different sections of our Website, to ensure the Website is working properly, and to help us make our Website more accessible and useful.
We will not use this information to identify individuals, except for Website security or law enforcement purposes.
We will not obtain personally-identifying information about you when you visit our Website, unless you choose to provide such information.
When your web browser or e-mail application requests a web page on the Internet, it automatically provides a computer location where the requested information should be sent. This is called your computer's "IP address." (IP stands for "Internet Protocol.")
Monitronics Security LP receives your IP address each time you visit our Website to browse, read, or download information. Your IP address is not linked to your email address or any other personally identifiable information. It may be used for various purposes, including diagnosing service or technology problems reported by you that are associated with your IP address, and for estimating the total number of users visiting the Website from specific locales, countries or regions of the world.
When a web page on the Website is requested, that request (including the date and time) is logged on our servers with information including the IP address of the computer that requested the page.
We use log files for debugging and troubleshooting purposes. IP addresses and access times are not linked to your email address or any other personally identifiable information.
A cookie is a small amount of data which often includes a unique identifier that is sent to your browser from a website’s computers and then stored on your computer's hard drive. A cookie cannot obtain information from your hard drive, destroy files, or transmit viruses.
Each website can send its own cookie to your browser, if your browser's preferences allow it. To protect your privacy, your browser normally only permits a website to access cookies that it has previously sent to you, but not cookies sent to you by other sites.
Choices About Cookies: You can normally configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) If you reject all cookies, you will still be able to use the Monitronics Security LP Services. Cookies are used only as an option selected by you that allows us to recall your email address from the cookie that we sent to your computer.
We use a tool called “Google Analytics” to collect information about use of this Website. Google Analytics collects information such as how often users visit this Website, what pages they visit when they do so, and what other websites they used prior to coming to this Website. We use the information we get from Google Analytics only to improve this Website.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to email@example.com or write us at:
ATTN: Customer Care
PO Box 814530
Dallas, TX 75381-4530
We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored on our secure servers behind firewalls.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your information transmitted to our Website. Any transmission of your information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Questions or Suggestions
If you have questions or suggestions, send an email to suggestions@Monitronics.com.