J D Power Award Trophy

J.D. Power Ranks MONI “Highest In Customer Satisfaction with Home Security Systems”

MONI Smart Security received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com for more details.

TMA Award 2017

Five Diamond Certification

The Monitoring Association (TMA) has awarded MONI's Alarm Response Center with prestigious Five Diamond Certification. Less than 3 percent of recognized North American monitoring centers are Five Diamond Certified.
TMA's Five Diamond Program is a certification program signifying excellence through five key points:
-Commitment to random inspections and quality criteria standards by a nationally recognized third-party laboratory such as: UL or FM
-Commitment to the highest levels of customer service
-Commitment to ongoing job-related education and testing by having 100% of its operators certified using the TMA online training series
-Commitment to raising the industry standards through TMA membership and participation in its activities
-Commitment to reducing false dispatches

IoT Award

IoT Breakthrough Awards Name MONI “Connect Home Security Company of the Year”

MONI was recognized by the 2016 IoT Breakthrough Awards as “Connected Home Security Company of the Year.” The IoT Breakthrough Awards award the top companies, technologies and products in the IoT market today. All entries are judged by an independent panel of experts within the IoT industry, including media, analysts, journalists and technology executives.

Consumer's Choice Award Logo

Consumer's Choice Awards:

MONI has been recognized for the fifth consecutive year by Consumers’ Choice with the organization’s 2016 award for excellence in business and customer service. The award is based on customer service reviews and recommendations among alarm system companies headquartered in the Dallas-Fort Worth area. 

Frost and Sullivan Award

Frost & Sullivan: 2016 North American Home Security Services Company of the Year Award:

The worldwide consulting firm, Frost & Sullivan, has honored MONI six times in the past nine years, most recently as Company of the Year for 2016 in the North American Home Security Services category. The company also won in 2008, 2010, 2011, 2013 and 2014. See our latest achievement.

Police Dispatch Quality Award (PDQ)

Police Dispatch Quality (PDQ) award:

MONI received the prestigious 2013 Police Dispatch Quality (PDQ) Award from the Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA). This award recognizes and promotes a company's commitment to work with local law enforcement to develop proactive false alarm reduction strategies, while still providing an exceptional customer experience. See our latest achievement.

SDM 100 Logo

SDM 100 Top 5 Ranking:

The SDM 100 ranks U.S. companies that provide electronic security systems and services to both residential and non-residential customers. This ranking is based on information provided to SDM or in few cases estimated by SDM. Ranked companies were asked to submit an audited or reviewed financial statement, or a copy of their income tax return. See our latest achievement.

Stevie Awards

Stevie Awards:

MONI received the 2015 Bronze Stevie® Awards for Sales and Customer Service in four categories: Back Office Customer Service Team of the Year (Dealer Services); e-Commerce Customer Service (Dealer Portal); Front-Line Customer Service Team of the Year (Alarm Response Center); and Customer Service Training Team (Training and Quality Assurance). See our latest achievement.

Top 100 Places to Work in Dallas, TX

Dallas Morning News Top 100 Places to Work:

MONI has been included in The Dallas Morning News’ list of “Top 100 Places to Work” in the Dallas-Fort Worth several times. Any organization with at least 50 employees in North Texas can enter the competition. To be eligible for a Top 100 ranking, at least 35 percent of a company’s employees must respond to a confidential questionnaire analyzed by WorkplaceDynamics. Anonymous responses from DFW employees decide the rankings. MONI made the list in 2011, 2012 and 2013. See our latest achievement.

Training Magazine Top 125

Training magazine Top 125:

Each MONI Alarm Response Center agent goes through 80 hours of full-time instructor-led training, along with extensive mentoring and quality assurance once they begin responding to alarm signals. It’s a rigorous program that has been recognized by Training magazine as one of the Top 125 corporate training programs in the nation. Other companies on the list included Wells Fargo, Blue Cross Blue Shield, Capital One, Walgreens, Century 21, Best Buy and USAA.