Last week, about 50 new Monitronics Authorized Dealers ascended on the Omni Hotel near Monitronics' headquarters to learn all about the business from seasoned sales, operations and tech employees.
MoniX brought dealers together from a mix of cities, states and business backgrounds to collaborate and share ideas, while learning from some of the industry's best.
Sessions included a breakdown of Monitronics' Alarm Response Center, Field Service and Install standards; sales, marketing and recruiting tips, and valuable information on our eContract platform, funding and legal/IT best practices. There was also a session with one of Monitronics top dealers and industry leader, Ousvaldo Lerma from B & D Security, who shared his insights on hiring, door-knocking, and staying ahead of the competition.
"The experience was very informative. The interaction of a number of different dealers with differing business models was great to experience. Getting to interact with the vendors was also very helpful. I would say that the tour of the facility was my highlight. After touring the facility and seeing the infrastructure in place to care for the customers I left reassured of my decision about using Monitronics," said Jason Martin of Kazar Security.
In our typical work hard/play hard fashion, dealers enjoyed BBQ and visited with vendors at Tuesday's vendor reception, and cheered on the Texas Rangers to a win over the New York Yankees at Globe Life Park on Wednesday. Micheal Ezzelle of Gladiator Home Security took home a free iPad after winning a drawing Wednesday morning.
The week wrapped with an interesting panel discussion with Monitronics CEO, Jeff Gardner, and Senior Vice President of Operations, Bruce Mungiguerra. They answered questions about new products, customer retention and ways to reduce attrition, the future of Monitronics and how the company is working to make business better for dealers.
"We are so pleased with how the week went. The dealers are excited and looking forward to implementing what they learned," said Mungiguerra. "Each MoniX gives us an opportunity to share decades worth of knowledge with our dealers, and their enthusiasm is a testament to the value of the program."
As a follow up, many dealers plan to have monthly phone meetings to share insight and ideas and keep each other working hard.
To participate in the next MoniX session this fall, visit www.monidealerprogram.com/monix.