When Monitronics received the Police Dispatch Quality (PDQ) award for its efforts toward reducing false alarm dispatches, it served as further validation of the strong bond between the company and its dealer network.
The award annually recognizes a security company’s efforts working in partnership with law enforcement agencies in a commitment to manage false alarms. In this case, the company worked with officials in Charlotte-Mecklenburg, North Carolina, to reduce the alarm dispatch rate to .184. “Monitronics has long been an industry leader in promoting best practices in reducing the number of alarm dispatches,” said Stan Martin, SIAC Executive Director. “Their commitment to their customers and their drive to partner with law enforcement is evident by their implementation of proven dispatch reduction strategies.” Darin Anderson, Vice President Monitoring for Monitronics, is quick to give dealers a large share of credit for the award. By performing quality installations and training, he said, Monitronics’ Dealer Network is the first line of defense against false alarm dispatches. “Doing a high-quality installation where customers are trained in how to properly use their systems, you’re less likely to have false alarms,” Anderson said. “When a home has reliable equipment that’s been installed properly, and the user is well-trained, that’s a recipe to win.”